西门子致客户的公开信
尊敬的客户，
Dear customers,
近期发生多起由于客户购买了仿冒我公司产品，并导致质量事故的投诉事件。使用仿冒产品给用户造成很大的损失，也对西门子产品产品在客户中一贯良好信誉造成极坏的影响。
Recently several cases of purchasing fake products by customers and quality complaints accordingly have been spotted. Using fake SIMATIC products in the configuration caused significant loss for end users and also damaged good reputation of SIMATIC among our customers.
为了杜绝此类事件的发生，我们呼吁广大客户要审核购买渠道的资质，到正规的西门子签约分销商购买产品，在如下IA&DT 官方网站上输入授权证书编码可以验证该分销商是否为正式签约伙伴。http://www.ad.siemens.com.cn/
For stopping such cases, we make a ringing appeal that all the customers should check the credentials and ability of purchasing channel and purchase SIMATIC products from Siemens official distributors. Please input the warranty certificate code on http://www.ad.siemens.com.cn/ to verify the distributor identity. 在此，我们公开对客户承诺，
Herein, we promise our customers,
1)客户有权要求分销商出具所售产品为西门子所生产，没有仿冒的书面承诺。
1) Customers have the right to require distributors to write out a paper commitment that all the products sold are produced by Siemens.
2)如果发现我们的签约分销商有销售仿冒产品的行为，一经证实，我们会对该分销商进行处罚，并责成分销商立即为客户更换售出的仿冒产品。
2) If we confirm that our official distributors are selling fake products, punishment will be conducted accordingly. We will instruct the distributor to replace the fake products immediately.
3)如用户怀疑所购产品可能为仿冒产品，可联系西门子当地的销售机构,拨打IA&DT 服务热线或写邮件给我们。
3) If customers doubt what you bought might be fake products, please contact Siemens local distribution organization, dial IA&DT service hotline or write us a e-mail.
400-810-4288 根据语音提示选择3 即进入技术支持
400-810-4288 Choose 3 to enter technical support
010-64719990 （未开通4008 业务的地区可拨打此号码）
010-64719990 (Dial this number for 4008 service unopened areas)
4008104288.cn@siemens.com
可能受到仿冒的这些产品可能包括，
These fake products include,
Picture of a real and fake Profibus connector interior.
原厂和仿冒接头内部照片
 - S7-200 的扩展模块 (S7-200 extension modules)
- S7-300 的前连接器 (S7-300 front connectors)
- Profibus 电缆及接头 (Profibus cables and connectors)
- PC机的通讯板卡 (CPs for PC)
有效治理仿冒产品离不开广大用户的配合。在此，我们也希望广大用户积极提供线索，配合我们的工作，从而完全杜绝销售生产仿冒产品的行为，最大程度保护用户的利益。我们也会对提供有价值线索的客户予以适当奖励。
Your fully cooperation is essential for us to bring fake products under control. We expect that our customers can provide clues actively to totally stop the behaviors of producing and selling fake products. To protect the interest of our customers on the maximum level is our purpose. We will encourage and reward the customers who offer valuable clues.
最后，对广大客户对SIMATIC 产品多年的爱护和支持表示衷心的感谢！
Finally, I want to say thank you to all the customers for your great attention and support to SIMATIC products all along.
Yours sincerely,
Manfred Veltes 斐德思
General Manager 总经理
SLC I IA AS&SE BU 西门子（中国）有限公司 工业业务领域工业自动化集团 -----------------------------自动化系统部 |
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